Frequently asked questions

Fuel Center is a technology platform and operating layer for modern fuel commerce. It helps fuel vendors, business fuel buyers, delivery teams, and operational users manage fuel orders, delivery visibility, payment records, statements, and support workflows in one place.

No. Fuel Center is a technology platform. Actual fuel sale, storage, transport, delivery, quality, quantity, tax invoice correctness, and statutory compliance remain with the relevant vendor, supplier, transporter, customer, or other responsible party unless expressly agreed otherwise in writing.

Fuel Center is designed for qualified fuel vendors, retail outlets, organized suppliers, enterprise fuel buyers, fleet operators, industrial users, construction companies, housing societies, and other business users with eligible fuel workflows.

The relevant vendor, supplier, transporter, customer, or site operator is responsible for applicable licenses, permits, safety, storage, transport, tax, and site compliance. Petroleum, explosives/PESO, motor vehicle, environmental, and local authority rules apply where relevant.

No. Fuel Center is available only in supported vendor and customer workflows. Service coverage depends on vendor onboarding, serviceable locations, product eligibility, local rules, and account setup.

Fuel Center supports eligible business workflows such as vendor-led ordering, dispatch visibility, delivery proof, customer records, payment coordination, statements, ledger views, and support records. The available workflow depends on the product, vendor, customer, location, and configured platform features.

Yes, when your account and location support vendor selection. Fuel Center supports vendor-led customer relationships; pricing, credit terms, fulfilment responsibility, and commercial decisions remain with the vendor and customer unless separately agreed.

Yes, vendors can use customer-specific commercial terms when configured. Pricing can reflect product type, location, delivery charges, discounts, or contract arrangements, while the commercial terms remain between vendor and customer.

Fuel Center's intended model is subscription-led and not based on taking a percentage commission from fuel order value. Platform fees, subscription fees, support fees, payment gateway charges, or third-party charges may apply as per the applicable commercial agreement.

Yes, where the vendor workflow supports it, payment and settlement can remain directly between the customer and vendor. Fuel Center may provide records, payment status, ledger visibility, or payment coordination tools without becoming the seller or payment owner.

Yes, a customer can request access even without an existing vendor contract. Actual ordering depends on vendor availability, account approval, product eligibility, location serviceability, and applicable commercial terms.

Start by selecting the delivery location, fuel type, quantity, and vendor or supplier option shown for your account. Review the commercial details before confirming, because availability depends on vendor acceptance, serviceability, and payment or credit status.

Yes, Fuel Center can show order status, assignment status, dispatch progress, delivery updates, and proof of delivery. The level of tracking depends on the vendor workflow and delivery team usage.

Live tracking starts only after the order is accepted, assigned, and the delivery team begins the relevant delivery stage. Access depends on vendor workflow, user permissions, and whether live tracking is active for that order.

Yes, but only before the order reaches a stage where cancellation is no longer allowed. Cancellation depends on order status, vendor policy, dispatch stage, payment status, product handling, and applicable rules.

Check the order status first and contact support if the delay is unclear. Delivery timelines are estimates, and traffic, weather, site access, regulatory checks, vendor readiness, vehicle availability, or field constraints can affect delivery.

The order can be declined, cancelled, rescheduled, or routed through another eligible workflow. Common reasons include vendor availability, product stock, serviceability limits, payment status, credit limits, site constraints, compliance checks, or account terms.

No. Fuel delivery is available only where the product, vendor, location, vehicle, customer use case, and applicable law allow it. Some fuels or locations may not be serviceable due to safety, regulatory, vendor, or operational restrictions.

Fuel Center supports only legally permitted and operationally supported fuel workflows. Petrol or any restricted product may not be available for delivery unless the relevant vendor, vehicle, location, permissions, and applicable laws allow it.

Yes, delivery proof can be uploaded when the vendor workflow supports it. The vendor, supplier, delivery team, customer, or site representative remains responsible for actual quantity, delivery execution, and confirmation records.

Pricing is based on vendor rates and the commercial setup for the order. Location, product type, quantity, taxes, delivery charges, discounts, and contract terms can affect the final amount shown.

Payments can happen through supported payment gateways, bank transfer, UPI, vendor collection workflows, ledger adjustment, or other agreed methods. Payment gateway charges, bank charges, convenience fees, or other third-party charges can apply where disclosed or agreed.

Fuel Center does not store sensitive card details. Card and similar payment credentials are handled by authorized payment gateway or banking partners according to their own terms and security controls.

No, refunds are not guaranteed. Eligibility depends on vendor policy, order status, dispatch or delivery stage, payment status, applicable deductions, dispute review, and law; if approved, timing depends on the payment gateway, bank, UPI provider, card network, or payment method.

If money is debited but payment is not confirmed, the status usually depends on the bank, UPI provider, card network, or payment gateway. Such cases may be reversed automatically or require support review based on the payment reference and partner timelines.

The vendor or supplier is generally responsible for issuing invoices and ensuring invoice, GST, quantity, and tax details are correct. Fuel Center may help generate, display, organize, or share invoice records where enabled.

These are operational and reconciliation views. Prepaid balance reflects advance value for eligible orders, buying power can combine advance value and vendor-approved credit, and outstanding amount shows unpaid value against orders, credit transactions, or adjustments.

No. Prepaid balance, buying power, outstanding amount, and ledger views are operational/accounting records for order coordination and reconciliation. They are not a bank account, deposit, RBI-regulated wallet, stored value instrument, or interest-bearing account.

Yes, authorized users can download statements or records when that feature is active for the account. Access depends on permissions, date range, vendor/customer relationship, and enabled record types.

Yes, Fuel Center can help organize GST-aware invoice and transaction records. Ledger and statement views support reconciliation, but users should review them against vendor invoices, bank records, tax records, and statutory documents where applicable.

No. Fuel Center does not provide loans, financing, underwriting, or recovery services. Any credit limit, credit days, temporary credit, discount, or payment term is decided by the vendor and customer under their own commercial arrangement.

The vendor decides credit limits, payment terms, product coverage, overdue treatment, and temporary credit approvals with the customer. Temporary credit is a short-term vendor-approved allowance for a specific need, order, or limited period.

You see credit details only when a vendor has enabled or provided them for your account. If payment is late, vendor/customer terms control the outcome, including order restrictions, reduced credit, paused fulfilment, or other lawful steps.

Fuel Center does not provide recovery services or guarantee payment collection. It may support records, statements, reminders, and visibility where enabled, but dues recovery remains governed by vendor/customer terms.

Only lawful, authorized, and eligible workflows may be used. Users must not use Fuel Center for unlicensed sale, storage, transport, resale, diversion, adulteration, or handling of fuel.

Prohibited use includes false identity, fake GST or tax information, forged documents, fraudulent payments, false refund claims, unauthorized access, platform abuse, and illegal or unsafe fuel activity. Access can be restricted, suspended, or reviewed for suspected fraud, unsafe activity, policy violation, payment risk, or unlawful use.

Raise a support request with the order reference and proof such as delivery record, meter reading, invoice, site confirmation, photos, or acknowledgement details. The vendor remains responsible for actual quantity and supply quality; Fuel Center can assist with records and coordination.

You can contact Fuel Center at connect@fuel.center or use the contact and WhatsApp options available on the website or platform. Include your business name, phone number, order reference, payment reference if any, and a short description of the issue.

Yes, business accounts can manage multiple delivery locations, sites, or operating units when that feature is configured. Access depends on account setup, user permissions, and vendor/customer workflow configuration.

Yes, business accounts can support multiple users, roles, and permission levels. Account owners or authorized administrators can control who views orders, records, statements, delivery details, or account settings where role controls are active.