Refund Policy

Fuel Center provides technology workflows for orders, records, payments coordination, and support. Actual fuel sale, delivery, pricing, and commercial terms are generally between the customer and the relevant vendor or supplier. Refund approval is not automatic or guaranteed.

Users may contact support at connect@fuel.center or raise a request through platform or order support where available. Requests should include order details, payment reference, business contact information, issue description, and supporting proof such as delivery records, meter readings, invoices, or site confirmation where relevant.

Refund requests may be acknowledged and reviewed after receiving order/payment details and supporting proof. Some cases require vendor confirmation, delivery-team inputs, payment partner status, or quantity/quality dispute review before a decision can be made.

• Refund eligibility may depend on order status, vendor acceptance, vendor confirmation, dispatch stage, delivery stage, payment confirmation, payment status, and vendor policy.
• Orders already dispatched or delivered may not be cancellable or refundable except as required by law or vendor policy.
• Quantity, quality, invoice, delivery, or tax disputes may require vendor review and supporting records before any refund, adjustment, credit note, or reversal is considered.
• Fuel Center may coordinate records, but vendor/customer commercial terms govern actual transaction disputes unless a written agreement says otherwise.

Payment gateway fees, bank charges, convenience fees, cancellation charges, delivery charges, operational costs, or other applicable deductions may be withheld where permitted by law, vendor policy, disclosed terms, or commercial agreement.

Approved refund processing may take time depending on payment gateway, bank, UPI, card network, payment method, and internal review timelines. Fuel Center may assist with status coordination but does not control third-party banking timelines, reversals, or settlement cycles. Where a refund is approved, the time taken for the amount to appear in the customer's account may vary depending on the payment method, bank, UPI provider, card network, or payment gateway.

Subscription, setup, support, integration, or platform fees, where applicable, may be non-refundable unless the relevant commercial agreement expressly says otherwise.

Fuel Center may assist by providing available order records, payment references, ledger entries, proof of delivery, support history, and communication records for refund or adjustment review. This assistance does not guarantee refund approval, instant processing, or a particular outcome in vendor-customer disputes.

For refund-related questions, email connect@fuel.center.